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Hotel Operations Manager

Location:Gurugram

full-time

Responsibilities

    • Ensure hotel premises are clean, tidy, and ambient enough to receive and tend guests
    • Monitor the coordination between the different parts of a hotel to ensure smooth and efficient operations
    • Conduct assessments to review customer satisfaction and service recovery process
    • Oversee the hiring, orienting, and training of hotel staff to ensure maximum revenue for management
    • Establish communication channels to interact with customers in order to obtain their feedback and assist with the resolution of problems
    • Organize training programs to enhance the job skills and performance of hotel personnel
    • Monitor the accounts receivable, accounts payable, and purchase requisitions of each hotel department
    • Inspect hotel stores to check available stock and determine the need for stocking
    • Liaise with the marketing staff to develop and implement strategies for growing the business
    • Hire contractors and deal with vendors to ensure provision of high quality products and services
    • Schedule work shifts and tasks to hotel staff according to their specialty
    • Collect payments and record all expenditure and generated revenue
    • Contact clients to schedule and plan the details of an event or conference

Required Skills

    • Education and Training: To become a hotel operations manager, you require at least a high school diploma and several years of experience in a hotel setting. A Bachelor’s degree in hospitality management on the other hand increases job prospects and competitiveness.
    • Management Skill: Hotel operations managers are skilled in coordinating the affairs of a hotel to attract clients and maximize profits
    • Planning Skill: They are able to organize hotel services and activities during events and conferences to ensure smooth operations
    • Customer Service Skill: They are adept to courteously interacting with customers and providing client-focused services to ensure consumer satisfaction

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